Shipping policy

Last updated: December 16, 2025

At VELLARD, we work to ensure that your order arrives safely and as quickly as possible. Below is our Shipping Policy:

Order Processing

All orders are processed within an estimated timeframe of 1 to 3 business days after payment has been confirmed. Orders are not processed or shipped on weekends or holidays.

Once your order has been processed, you will receive a confirmation email and, when available, your shipping tracking information.

Shipping Times

Delivery times vary depending on the destination and the logistics provider. Estimated delivery times are as follows:

  • United States: 5 to 12 business days

  • Mexico: 7 to 15 business days

  • Canada, Spain, and other countries: 10 to 20 business days

These delivery times are estimates and may be affected by external factors such as customs processing, weather conditions, or periods of high demand.

Shipping Costs

Shipping costs are calculated and displayed at checkout before completing your purchase.

VELLARD may offer promotional or free shipping on selected orders, which will be clearly indicated on the website.

International Shipping

International orders may be subject to taxes, duties, or customs fees, which are the customer’s responsibility and are not included in the product price or shipping cost.

VELLARD is not responsible for delays caused by customs processing or local authorities.

Incorrect or Incomplete Address Information

It is the customer’s responsibility to provide complete and accurate shipping information. VELLARD is not responsible for orders that are delayed, returned, or lost due to incorrect or incomplete address details provided by the customer.

Order Tracking

When available, a tracking number will be provided so customers can monitor the status of their shipment.

Lost or Delayed Packages

If your order experiences a significant delay or appears to be lost, please contact us so we can review the situation. Each case will be evaluated individually, and we will work to find the best possible solution.

Contact

If you have any questions about your shipment or need assistance, please contact us at:

vellard.official@gmail.com